Shipping Policy

Trade name: Xalvtec Contact: +4917621648610 | mail@xalvtec.shop Address: Hermsdorfer Straße 80, 49324 Melle, Deutschland

1. Order Processing

All orders will be reviewed and processed within 1–3 business days after payment confirmation. Business days exclude weekends, German public holidays. We reserve the right to cancel or suspend orders if there is abnormal payment, incorrect address information or suspected fraud. Once your order is packed and dispatched, you will receive a shipping confirmation email with tracking number and tracking link. Please double-check your shipping address at checkout. Address modification is only available before shipment; no address change can be arranged after parcel dispatch.

2. Delivery Zones & Transit Times

• Domestic Germany: 3–7 business days after dispatch
• European Union countries: 7–14 business days after dispatch
• Rest of World: 14–28 business days after dispatch Delivery times are estimated and not guaranteed. Delays may occur due to carrier backlog, customs inspection, bad weather or public holidays.

3. Shipping Fees

Shipping cost will be displayed clearly on the checkout page before payment. We offer free shipping for selected orders meeting the minimum order value threshold. Additional surcharges may apply for remote areas.

4. Customs, Duties & Taxes

For shipments outside Germany, import duties, VAT and customs fees may be charged by the destination country. These charges are the responsibility of the recipient. Xalvtec cannot predict or cover customs fees, and we are not liable for customs detention of parcels.

5. Damaged, Lost or Missing Parcels

Please inspect your package immediately upon receipt. If goods arrive damaged, you must contact us within 48 hours of delivery and provide photos of packaging and damaged items. For lost parcels: We will launch an investigation with the logistics carrier. Investigation usually takes 7–15 business days. After carrier confirms loss, we will arrange reshipment or refund. Claims cannot be accepted after the specified time window.

6. Parcel Refusal & Return

If you refuse to accept the parcel without valid reason, the return shipping cost and handling fee will be deducted from your refund. Returned items must remain unused, in original packaging.

7. Force Majeure

Xalvtec shall not be held responsible for delivery delays or failures caused by events beyond reasonable control, including natural disasters, pandemic restrictions, carrier strikes, war or customs policy changes.

8. Contact

If you have any questions about shipping, please email mail@xalvtec.shop or call +4917621648610 during working hours.